RETURNS & EXCHANGES
Full-price items that are not worn, damaged and still labeled may be returned for exchange or store credit within 7 days.
**No returns of underwear and accessories**
IMPORTANT: Please contact customer service (firstname.lastname@example.org) explaining reason for your return to authorize it. If Return Authorization has not been acquired beforehand we cannot accept the package. Detailed tracking information must be communicated to MAXMOUDER.
We are not able to accept returns or exchanges on masks if the secure packaging has been opened, but any unopened masks may be returned.
Shipping charges will not be refunded and items that were delivered with free or discounted shipping will be refunded net of the shipping cost that would have normally been applied. Please allow 7-10 business days to process your refund.
Discounted and sale items (including sample sale) may be returned for store credit only, also within 7 days, prior Return Authorization required, net of shipping charges. Detailed tracking information must be communicated to MAXMOUDER.
Custom and altered items are final sale. No alterations are available for any discounted or sample sale merchandise.
If your order included any bundle pricing or free item, any return or exchange may invalidate the bundle or gift and would cause a recalculation of the order value, which may effect any refund or exchange value.
Payment of any fees is the responsibility of the customer and will be collected at the time of delivery.
Assessment of duties and taxes are determined by the customs agency within your country and are based on the value of the order. Please contact your local customs bureau for any questions related to the import tax and duties.